Well, we did it! Took the computer back to Costco. The fellow from the Returns Desk had the computer sales guy come up and talk to me. After I told him my tale of woe and of all the hours spent with Microsoft and Dell technical service, he looked at me and agreed I had a lemon! He immediately slapped a "NOT FOR RESALE" sticker on the computer! Then went with us to see what they had in stock. I finally ended up with another HP computer (which is what I had before the "new" Dell).
There's too much installing of stuff to do, so this is just going to be a short note.
Wish me luck!
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