When I called Custom Body this morning, they said the parts were all here and we should bring the Suzuki in. We got ourselves organized, took my jacket and the cooler from the car into the RV and drove over to North Monroe. We parked the rig where indicated, gave the fellows the key, and went into the office.
Lee Anne, the office staffer, called Enterprise Rentacar and told them we were there and ready for the rental. Within just a few minutes, the Enterprise fellow was there and we rode with him over to their office on Division. Up to that point, everything had gone like clockwork, but there it fell apart.
Even though they had come over and picked us up, they seemed not to have any record of the authorization from National Insurance, nor any idea how long we were supposed to have the rental. And darn, I hadn't brought the card of the insurance adjuster who had arranged it all.
After a couple of huddles with a supervisor and a couple of phone calls, they seemed to have it figured out. The supervisor kept asking the person from the insurance company on the phone if he was sure we were to have a full size vehicle.? And was he sure there wasn't a cap on the costs?
Anyway, finally we went outside. The fellow said he could get us a sedan or if we'd rather for $3 a day more we could have an SUV. I told him the sedan was fine, but he led us over to the SUV anyway, saying the sedan needed an oil change and he'd give us the SUV for the same price...
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