Today was one of those very frustrating days. It didn't start out that way as we went into Spokane to the Group Health lab and had our blood and urine tests done. The techs were good and got both Forry and me with their first stick. That's always nice, especially since my veins often aren't very cooperative. Since we had to be fasting for the lab work, we stopped for breakfast and then for a few groceries on our way home.
Then we went to the office to try to make arrangements to stay here an additional two weeks. The lady in the office informed us that they could find no record of the upgrade we bought last fall and that we would need to pay the thirty plus dollars due for electricity for our first two week stay. She suggested we call the K/M office and talk to Adrian Barnes who had sold the two thousand dollar plus upgrade to us. So we went back to the RV and I called him. He answered and said he would call me right back.
I waited an hour, then called the K/M office again and asked for Adrian. The lady said he wasn't available. So I asked if he had a supervisor I could talk to. She said he did and she would connect us. After about a minute and a half, she came back and said neither one of them was available and could she be of assistance.
At that point, I was annoyed enough that I just about blew her off, but she was sort of insistent. So I told her the story about how we had bought this upgrade that Adrian told us would enable us to stay at any of the K/M Parks without paying extra for utilities. After all, we had already paid over two thousand dollars for the K/M, RPI and ROD+ memberships back in 2008. And how, in spite of calling several times, we had never gotten new cards reflecting our new status.
At that point, the lady (who turned out to be named Theresa) said she'd get to the bottom of this and said she'd call us back shortly. And she did! Theresa actually went to talk to Kevin McCloud, one of the K/M owners. He authorized a note be put on our record in their computer system saying that we were not to be charged at any of their RV resorts for electricity! And she said she had called Ponderosa Falls to personally let them know. Then, she apologized for all of the confusion and said that Mr. McCloud wanted to express his apologies as well!!!
We went back down to the office and they verified that the head office had been in contact with them and everything was taken care of -- and commented that we would only be charged $200 for the third and fourth week stay instead of the whole $400 monthly charge she had quoted us earlier!
An hour or so later, we did get a call back from Adrian saying we needed to get in contact with Neskowin Creek (our "home" resort) and ask them to send us new cards reflecting our "Legacy" status! I called them immediately and got nothing but recorded messages. I left a message on three different places on their system asking them to call me. We'll see if they do. I'll try again tomorrow. Maybe they'll surprise me and be as good at customer service as Theresa was!
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