On the Telephone...

Today was my day on the telephone. First it was to Group Health to verify that they had approved Forry's back surgery. Then it was a call to the Dr. Powers' office to confirm the date of Tuesday, September 9th at Sacred Heart Medical Center.

Then a call to Spokane Respiratory Consultants to change Forry's followup CPAP appointment there that was on the same day. That was not a good call -- the scheduler said they could not reschedule him until late October... I asked if they kept any appointments open for unexpected events-  "No." Is there a possible appointment with any of the other partners? "No." How about with one of the PAs? "No." I finally was able to persuade her to put us on a possible cancellation list... There is no way we want to still be in Spokane the end of October!

Then it was another call to Group Health Medical Records to see why the records of Forry's pre-surgical exam hadn't been sent to Dr. Powers' office.
"We can only send records if we have a release form."
"He signed it the day he was in the office so that there would be no delay."
"Oh. But we haven't had a request from Dr. Powers's for the records."
"We brought it and the list of what they needed on August 5th when he had the appointment."
"Oh, well I don't know why they have you checking on it, instead of calling themselves. That's not the way I usually do it.       I'll see if I can get to it this afternoon."
  
Then Sister Sherry called. She had just returned from a trip into Walla Walla and had a funny story or two to tell about her trip. We laughed and giggled like a couple of school girls. Just what I needed!